I really hope you will be thrilled with your purchase but if you would like to return your item I offer a 14 days return policy. This is in accordance with the Consumer Contract Regulations.
If you would like to return your purchase, please notify me in writing within 14 days of receiving your item by emailing firstname.lastname@example.org or by submitting a returns form which can be found by clicking here. I am not obliged to accept returns that are not notified in advance or that are requested later than 14 days of receipt.
The item must then be returned within 14 days. In order to refund the item, it must be returned in a re-saleable condition with the original gift box. It is strongly recommended that items are returned using a trackable service so you have proof of sending the item. Where possible please use the original packaging or equivalent to ensure the safe return of the item. I am unable to issue a refund on return items that are lost in transit without proof of posting or items that are damaged in transit due to inadequate packaging.
The refund does not include return postage – this must be paid by the buyer. Only when an item is received by the customer in a faulty or damaged state will postage costs be refunded. Evidence of such damage will be required in this instance.
Please note that bespoke or personalised items and earrings for pierced ears cannot be returned unless they are faulty however refunds or replacements still apply if such items are damaged in transit.
Refunds are usually made as soon as the item is received. In accordance with Consumer Rights Regulations, payment will be made no later than 14 days of receipt of the returned item.